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Terms and conditions of use


0.1. These terms and conditions (the "Terms" ), together, where appropriate, with special conditions that may be established ("Special Conditions"), expressly regulate access, use and trade relations between the user ("Customer ") and Hirundo POS ("Point of sale") through which it formalized the purchase of products offered during the period of availability (the "Products ") through the trading platform available on the website (the " Online Channel") owned by Hirundo, CIF 43.130.569-A and registered office at Ctra. Valldemossa 4 2nd A 07010 Palma de Mallorca (Illes Balears).

0.2 These Terms and Conditions shall remain in force and shall be valid for as long as they are accessible through the Online Channel. Hirundo reserves the right to substitute at any time both as the Specific Terms and Conditions (the "New Terms") Conditions and all legal notices, guidelines and/or rules of use contained in the Online Channel and, according to cases, will substitute, complete and/or amend the General Conditions contained here. The Customer shall be subject to the General Conditions in force at the time of ordering. Its temporary effect coincides with the time of exposure until the moment you are totally or partially modified. The New Conditions shall apply from the time they are available to the Customer. We recommend that you check the Terms periodically as they may be modified. You can always check who want the current version of the Terms in

0.3 In the event of any inconsistency between the terms and conditions expressed in the General Conditions and the Special Conditions, the agreed conditions will always prevail in the latter instrument on incompatible terms, and only in respect of those Products subject to these specific conditions.

0.4 Selling Points have complaint forms available to the consumer on site.

0.5 Any queries, suggestions, complaints or claims regarding the online sale of products can be made through our Customer Service :
Phone: 661 75 80 63
Phone Hours: Monday to Friday working 9:00 to 22:00


1.1 Will be considered as "Customer" those consumers individuals resident in the Spanish peninsular and insular territory (except Ceuta and Melilla) that are older and have National Identity Document (DNI) or legal persons properly prove their condition and accept the General Conditions and the Special Conditions, if any, may be applicable. Buying products in the Online Channel Hirundo, by minors, users not legally resident in Spain or users who do not meet the requirements specified in these Terms is expressly prohibited.

1.2. The "Point of Sale " will be the owner of the establishment entity Customer has chosen to placing your order, and who will be the sale of the Products ordered held means,. The corporate data each Locator responsible for the sale are properly identified during the recruitment process.


2.1 Access to and use of the Online Channel is free and open, Hirundo reserving the power to require future consideration for it.

2.2 For the purchase of Products through Channel Online, Hirundo prompt users to proceed to register for which such Customers should complete the online form at every moment appears in the Online Channel following the instructions therein. In the process of registration must be made available, always and only, true and accurate data.

2.3 Hirundo sent to the email account which Customer has designated for the purpose of registration confirmation. The username and password are enablers to access and make purchases and are confidential, personal and not transferable. The user name can not be modified by the customer, but if the password, in which case the modified codes become invalid.

You are responsible for the custody and confidentiality of the password, unable to transfer them to any third party, either temporarily or permanently, or in any case to allow use by any third party. The Customer shall immediately Hirundo Channel Online access to any third party other than the Client may make with your password.

2.4 All purchases of products purchased through the Online Channel, after identification and authentication through username and password that were provided, shall be considered validly made by the Client, and shall be binding. Accordingly, the Customer shall be solely responsible for any purchases of Products through Channel Online by any third party to use your username and password. Ordering from the Online Channel by a minor who distort registration information, means under the supervision and authorization of their parents, guardians or legal representatives.

2.5. Using the Online Channel and/or hiring any of the Products, imply acceptance as a Client, without reservations of any kind, to each and every one of the General Conditions and where appropriate, to the Particular Conditions, if any are applicable. If you choose not to accept these Terms and Conditions, the Special and/or, where appropriate, the new conditions, you must refrain from accessing and/or using the Online Channel Conditions. The provision and use of the Online Channel by the Customer shall be deemed, in any event, subject to strict compliance by it of the terms contained in these Terms and, if applicable, in the Particular Conditions application.

2.6 The legal relationship arising from registration as Client Channel Online is indefinite. Either party may terminate or suspend this contractual relationship unilaterally at any time and without cause his will to that effect, without prejudice to the obligations arising from the execution of orders prior to the termination of the relationship. The Customer may unilaterally exercise the right of termination by the process of closing accounts.


3.1. The products offered on the Online Channel, together with its essential features and price are displayed. Besides price, before confirming the order, total shipping charges to the Customer address will be displayed. Tenders will be properly displayed on the screen. The POS reserves the right to decide at any time, the products that are contained and Customers are offered through the Online Channel. Thus, the POS may at any time add new products to those included in the Online Channel, understood, unless otherwise, that such new products shall be governed by the provisions of the General Conditions in force at the time available. Point of Sale also reserves the right to withdraw or stop offering at any time, without notice, any products offered on the Online Channel.

3.2. There is no, for every purchase transaction, an upper limit of units of the same product in the same order. All orders and purchases made through the Online Channel are subject to effective stock availability of the Products once they go to pick them up at the point of sale has been indicated to place the order or at the time that the issuance thereof is prepared for shipment. For purchases that You choose to pick itself the Product or Products in the Point of Sale, and in the event that one or more of such products were not (n) available (s) in this Point of Sale you can request a refund of any amounts paid by the article, return to be made within a maximum of 30 days.

If any of the products of your order are not available, the POS will contact the customer to inform and may choose to receive this order with the products or cancellation of the entire order.


4.1. The prices of products are always in Euros and include VAT and any other taxes that may be applicable, and will be current at all times. If Hirundo or the Point of Sale shall identify a manifest error in the price of the Products, Customer report and shall have the option of reconfirming your order at the correct price or, alternatively, cancel.

4.2. The product price does not include shipping costs. These costs are borne by the Customer and will be added to the total amount of the selected products. The cost of contracted service delivery is determined by the conditions and modalities of the selected service. Customer will be informed duly of such costs, which shall be due prior to the implementation of disaggregated payment before confirming the order and complete the hiring process.

4.3. The prices shown on Channel Online apply only to products offered through the said canal and during the time they are published. Points of Sale Hirundoy expressly reserve the right to change prices at any time without notice. However, in any case, the rates in force shall apply in the Online Channel indicated at the time of conducting the appropriate order. Prices quoted in the Online Channel may differ and be different from the prices of the same products offered and sold in the local distribution network Hirundopara be purchased at such establishments directly.


5.1. Once registered the customer, and to proceed with the purchase of products, you must add the product you wish to purchase in the shopping cart, as shown listed on the screen, filling in for this purpose provided the order form.

5.2. Once the purchase, the Customer will be sent to the email address specified for the purpose by the Customer a confirmation of the purchase made, which will serve as proof of the "Proof of Purchase" transaction that the customer must print paper for collection of the Product purchased on the POS when the Customer has chosen mode Product withdrawal as this is described below. Also, the customer can view and/or download invoice in the My Orders. The order confirmation and the Proof of Purchase will not be valid as an invoice.

5.3 The purchase was made at home means Point of Sale.


6.1. Please note that the price quoted for each item on the Site should be regarded as an invitation for offer and should not be regarded as an offer. Your order is an offer for purchase, which will be accepted when Hirundo confirms your order. There may be certain orders that we are unable to accept and must cancel. Hirundo reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.


7.1. While Hirundo strives to provide accurate product and pricing information, pricing or typographical errors may occur. Hirundo cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Hirundo shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, Hirundo may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.


8.1. Pricing of products sold by Hirundo is based upon figures calculated in Euros (€). Prices displayed in other currencies are converted from Euros according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-Euro. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-Euro. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to Hirundo, excluding shipping.


9.1 To pay, You must follow each and every one of the instructions displayed on the relevant page of the Online Channel. Payment of the price of the Products and the shipping costs can only be made by credit card or debit card or other payment methods at any time are indicated on the relevant page. These means of payment will be subject to validation checks and authorization by the issuers, but if the issuer fails to authorize payment, you can not continue with the purchase procedure started, being automatically canceled the order, and no understanding on the sale of product or Products ordered. The charge in the price of products, the costs of the shipping service, if - as well as any taxes that may be applicable, shall at the time of the order.

9.2. As electronic payment system, Hirundo and Outlets have a payment gateway ecommerce installed. All data provided Hirundo Outlets and these effects are encrypted for maximum security thereof. Are hosted on a secure server certified by the " Secure Socket Layer" protocol. In any case the data provided by the Customer through the payment gateway will be stored, and will be retained only as long as the purchase is made, payment is made until the withdrawal period has elapsed.

9.3. Hirundo Outlets and reserve the right to cancel the user name and password and therefore access to Channel Online, users who maintain outstanding debit balances or with any Point of Sale.

9.4. Hirundo Outlets and also offer the possibility of using the PayPal service.PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at our store to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

You do not need to have a PayPal account before ordering from us.

  • On your Shopping Cart page, click Check out with PayPal after reviewing your items. You will then leave our store and enter PayPal's website.
  • Log in to your PayPal account, or create one if you haven't already.
  • Follow the on-screen instructions given by PayPal.
  • After you finished the payment you will be directed back to our website to manage your order.
    • Payment is traceable. You can trace the status of your payment using your PayPal account.
    • Minimizing the risk of unauthorized use of your credit card.
    • Using Paypal you have several choices:
      • send money from existing credit on your Paypal account (if any);
      • send money from a credit card: the amount is drawn from your credit card and sent directly to the recipient's Paypal account;
      • send money from a debit card/ bank account: the amount is sent directly to the recipient's Paypal account. Please note that Paypal will probably charge you certain commissions when "uploading" money, so please check on their site for real information about their services.

      Please visit their to get more information:


      There will be some additional costs besides your order amount and shipping costs. Possible additional costs to you may include:

      • Bank transfer charges,
      • Paypal money 'upload' charges
      • Any import duties that are levied at customs.

    If you have any questions concerns about payment, please contact us at::


10.1. Products whose purchase has been made through the Online Channel Hirundo may be collected in the establishment of the Point of Sale Customer choose to formalize their request, or may also be sent to the postal address provided on the order form unable to match it to a post office or public places such as public roads, squares, stations, airports or similar locations.

10.2 Collection in Point of Sale. - Once I placed an order for pickup at the point of sale chosen by the Customer, the Customer may move to withdraw from the next 2 hours of confirmation. It is possible that for some products, for logistical issues and business hours, the withdrawal period is extended to 12 hours.

To indicate in the order that the products purchased will be collected at the point of sale, they must be removed no later than seven (7) working days from the date of receipt of confirmation of the purchase made.

To proceed to collect the Goods, you must follow these steps:

  • If you wish to personally collect the Products, Customer must go to POS chosen to place the order and identify with the identity card or passport, original in effect and a photocopy of it (if you do not have the same customer authorizes a photocopy at the point of sale) is made and show proof of Purchase, and collect/the Product/s.
  • If you want the products to be removed by someone other than the Customer ("Authorized Person to Withdraw") the authorized person must show proof sent by email along with an authorization to collect ("Authorization for Pickup ") signed and completed by the Customer containing full details of the Customer and authorized the withdrawal (name, ID or passport number and address into force) the place, time and purpose of the authorization, and a photocopy of identity card or passport Customer. It is imperative that the Authorized Person is identified by its ID or original and valid passport and to provide a photocopy of it (if you do not have it you authorize that a photocopy of the identification document is made at the point of sale).

10.3. Delivery Service -. Request If requested delivery address, delivery will be generally between one and three working days from the order confirmation, the address has been included in the data order, not exceeding the maximum period of 30 days from confirmation of purchase, except in cases of force majeure. The delivery note will be sent with the Product or Products.

10.4. With the aim of ensuring the highest quality and customer satisfaction, our shuttle service, installation and commissioning of major appliances are limited to certain areas of the national territory. You can check service availability in your area during the online purchase process, after selecting the product and enter the delivery address.


11.1. Users have recognized the right of withdrawal of the purchase made through the Online Channel, and therefore, if not satisfied, and provided that the nature of the acquired permits, may return the product within a maximum of fourteen (14) calendar days from the date of collection at the point of sale or delivery of the order at the address you have provided.

11.2. The return of the Product can be made through the following channels:

  • Through the establishment of After Sales Service Distribution Network nearest Hirundo, always providing the Proof of Purchase.
  • Through the Online Channel, filling in the attached form to the web application for refund.
  • Contacting the Customer Service, where the steps are indicated.

11.3. The refund of the purchase, where applicable, will take place in the same means of payment which the Product was purchased, discounting the costs of transport and return to be borne by the customer.

11.4. Are excluded from the right to withdraw those cases in which, by the very nature of the property to be acquired, it is impossible to carry out, without prejudice to the corresponding claim for damages suffered, including, in particular:

  • Products made according to the consumer's specifications or clearly personalized;
  • audio or video discs and computer software which were unsealed by the consumer recordings, and
  • computer files delivered electronically, that can be downloaded or played with immediate effect for permanent use.

11.5. In any case, for the purpose of exercising the right of withdrawal, it is imperative that the products are in perfect condition. Products must be returned in their original packaging together with the invoice. Before returning the Product, the Customer must ensure that the same the same is duly protected and sealed to not suffer any damage during transportation.

11.6. If the product is defective, Hirundo be liable whenever possible replacement of the product at no cost to the Customer. If for reasons of availability could not provide a replacement product, a full refund of the purchase is made.


12.1. When the Product or Products purchased presentaren a lack of conformity not correspond to the features offered, presentaren defects that prevent normal use in accordance with its nature, or to provide the services described therein, the Customer is entitled to good sanitation acquired within two years from the purchase and the conditions and means regulated in the revised text of the General Law for the Defence of Consumers and Users, without prejudice to the powers of POS test check the veracity of the defects, their origin and the time of onset. In any event, you must contact or request the product to collect POS within a maximum period of two months from the finding of default, must disclose the nature of the problem, the time and the conditions of their emergence. Likewise, the Customer has the right to sanitation by following the rules of Article 118 of the Revised Text of the General Law for the Defence of Consumers and Users. In any case the rules on guaranteed sales of consumer goods under applicable law shall apply.


13.1. Point of Sale and Hirundo can not guarantee the technical continuity Channel Online, no faults or interruptions of service or the Online Channel is available or accessible to one hundred percent of the time. You also can not guarantee the absence of viruses or other harmful components in the Online Channel or on the server from which it is supplied.


14.1. Point of Sale and Hirundo can not guarantee the technical continuity Channel Online, no faults or interruptions of service or the Online Channel is available or accessible to one hundred percent of the time. You also can not guarantee the absence of viruses or other harmful components in the Online Channel or on the server from which it is supplied.


15.1. Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such a dispute to the Arbitration Center that Hirundo will determine for arbitration which shall be conducted in accordance with the arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.

15.2. These conditions have been exposed in due time, in accordance with current legislation. Also, Hirundo offers these Conditions of Sale, so they can be stored and reproduced, thus fulfilling the legal duty of prior information.

15.3. In the event that any provision or provisions of these Terms of Sale be deemed void or unenforceable, in whole or in part by any court, tribunal or administrative body, such a ruling would not affect the remaining provisions. In this case, the clause involved is replaced by another, or that have the most similar to those of substituted effects.